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WellnessCanarias

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Cancellation Policy

At Wellness Canarias, we strive to offer a personalised and high-quality service, which means each booking involves the prior organisation of schedules, professionals and specific resources. For this reason, once a service has been confirmed and paid for, no financial refunds will be issued for services booked.

We recommend carefully reviewing your booking details before completing payment. By finalising the purchase, the client accepts these cancellation and modification conditions.

Changes and rescheduling

We understand that unexpected situations may arise, so we offer the possibility of modifying or rescheduling your booking provided the request is made as far in advance as possible.

If you need to change the date, time or type of service booked, please contact our team and we will review your case to offer an available alternative that suits your needs.

Change requests are subject to availability at the time of processing. Although we will do our best to accommodate your preferences, we cannot guarantee specific dates or times.

To speed up the process, we recommend including the following in your message:

  • Full name on the booking.
  • Date and time of the booked service.
  • Service reserved.
  • Preferred new date or time.

Our goal is to provide a quick and flexible solution so you can enjoy the experience with complete peace of mind.

Cancellations due to exceptional circumstances

In exceptional situations or cases of force majeure, Wellness Canarias reserves the right to assess each case individually. This includes unforeseen circumstances that make it impossible for either party to carry out the service as normal.

In the event of issues attributable to the company, an alternative date or equivalent solution will be offered.

How to contact us

For any enquiries regarding your booking, modifications or additional information, you can reach us through the following channels:

Our team will try to respond as quickly as possible to assist you with any matter related to your experience.

Important recommendation

We recommend contacting us as soon as you become aware of any change in your availability. The more notice you give, the more options we will have to reorganise your booking comfortably and efficiently.