Delivery Policy

Delivery Policy

1. Nature of the service

Wellness Canarias offers wellness and beauty services that are provided in person at our centre. Online purchases consist of acquiring a voucher or booking for these services.

2. Digital delivery

All products purchased through our website are delivered digitally. Once payment is completed, you will receive a confirmation email with the details of your purchase, including:

• Confirmation of the service purchased
• Voucher code or reference number
• Instructions to redeem your voucher at our centre
• Contact details for any enquiries

3. Delivery time

The confirmation email is sent immediately after payment confirmation. In exceptional cases, delivery may take up to a maximum of 24 hours. If you do not receive the email within this period, we recommend checking your spam folder or contacting us directly.

4. No physical shipping

As all our products are delivered digitally via email, we do not carry out physical or postal shipments. There are no shipping costs associated with any purchase.

5. Recipient requirements

It is the buyer's responsibility to provide a valid and active email address during the purchase process. Wellness Canarias is not responsible for non-receipt of the voucher due to errors in the email address provided.

6. Contact

If you have any questions about the delivery of your purchase, you can contact us at:

• Email: bookings@wellnesscanarias.com
• WhatsApp: +34 653 578 177

Last updated: May 2026