Refund Policy

Refund Policy

1. Scope of application

This refund policy applies to all wellness, massage and spa services offered by Wellness Canarias (Dragomed Galenos SL) and contracted through our website www.wellnesscanarias.com or through any other enabled means of contact.

2. Nature of services

The services offered by Wellness Canarias are personalised service provisions that require the prior organisation of schedules, qualified professionals and specific resources for each client. Each booking involves the exclusive allocation of a professional, a space and materials for the contracted duration.

3. No refund policy

In accordance with Article 103 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users, once a service has been confirmed and paid for, no financial refunds will be issued.

This exclusion is based on the fact that the services offered constitute service provisions whose execution has begun, with the express consent of the consumer, from the moment the booking is confirmed and the organisation of the necessary resources for its provision commences.

By making the payment, the client expressly accepts this condition and acknowledges that:

• They have been informed that the right of withdrawal does not apply once the provision of the service has begun.
• They consent to the commencement of the service from the confirmation of the booking.
• The allocated resources (professional, schedule, materials) are reserved exclusively for the client.

4. Right of withdrawal

Pursuant to Article 103(a) of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply to the provision of services once the service has been fully performed, or whose performance has begun with the prior express consent of the consumer and with their acknowledgement that they are aware that, once the contract has been fully performed, they will have lost their right of withdrawal.

By confirming their booking at Wellness Canarias, the user acknowledges and accepts that:

• The execution of the service begins from the moment of booking confirmation.
• They waive the right of withdrawal with respect to the contracted service.

5. Alternatives to refunds

Although we do not issue financial refunds, at Wellness Canarias we offer the following alternatives so you can enjoy the contracted service:

• Date or time change: If you cannot attend on the booked date, you may request a rescheduling of the service subject to availability.
• Service change: If you wish to modify the type of treatment booked, we will review your case to offer an equivalent alternative.
• Transfer of booking: If you cannot attend personally, you may transfer your booking to another person by notifying our team in advance.

All change requests must be made as far in advance as possible and are subject to availability at the time of processing.

6. Cancellations due to force majeure

In duly justified exceptional situations or cases of force majeure, Wellness Canarias reserves the right to assess each case individually. In the event that the impossibility of providing the service is attributable to the company, an alternative date or equivalent solution will be offered.

7. Services not provided due to causes attributable to the company

In the exceptional case that Wellness Canarias cannot provide the contracted service due to causes directly attributable to the company (unavailability of the professional, closure of the establishment, etc.), the client shall be entitled to:

• Rescheduling of the service to a new date at their convenience.
• An alternative service of equivalent value.
• Ultimately, if neither of the above options is possible, a full refund of the amount paid.

8. How to contact us

For any enquiries regarding refunds, changes or booking modifications, you can contact us through:

• Email: Martabelen@mbestcare.com
• WhatsApp: +34 653 578 177

Our team will try to respond as quickly as possible to assist you with any matter.

Data controller

Dragomed Galenos SL
CIF (Tax ID): B-38757464
Address: Calle Doctor Francisco Trujillo De Castro Nº 2, 3B, CP 38001, Santa Cruz de Tenerife, Spain
Email: Martabelen@mbestcare.com