Buyer Security and Protection

Payment Security

At Wellness Canarias, the security of your transactions is our top priority. All payments are processed through Redsys, the leading payment platform in Spain, used by the country's main banks and financial institutions.

Encryption and Data Protection

• Our website uses an SSL (Secure Socket Layer) certificate to encrypt all information transmitted between your browser and our servers.
• Your bank card details are never stored on our servers. They are processed directly by Redsys in a PCI DSS certified secure environment.
• All transactions are protected by the 3D Secure protocol, which requires additional authentication from your issuing bank.

Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard)
• Bizum

Buyer Protection

Service Guarantee

We are committed to providing the services contracted under the conditions described on our website. If for any reason we are unable to provide the service, we will offer you:

• An alternative date for the service.
• The option to choose another service of equal value.
• A full refund of the amount paid.

Right of Withdrawal

In accordance with current legislation, the client may cancel their booking according to our Cancellation Policy. For more information on refunds, please see our Refund Policy.

Customer Support

If you have any problems with your purchase or need assistance, you can contact us via:

• Email: bookings@wellnesscanarias.com
• Phone: +34 653 578 177
• WhatsApp: +34 653 578 177

Our team will respond to your enquiry within a maximum of 24 working hours.

Dispute Resolution

In case of dispute, the client may use the European Union's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Data Controller

Dragomed Galenos SL
CIF: B-38757464
Address: C/ El Durazno 2, 38400 Puerto de la Cruz, Santa Cruz de Tenerife
Email: bookings@wellnesscanarias.com