Buyer Security and Protection
Payment Security
At Wellness Canarias, the security of your transactions is our top priority. All payments are processed through Redsys, the leading payment platform in Spain, used by the country's main banks and financial institutions.
Encryption and Data Protection
- Our website uses an SSL (Secure Socket Layer) certificate to encrypt all information transmitted between your browser and our servers.
- Your bank card details are never stored on our servers. They are processed directly by Redsys in a PCI DSS certified secure environment.
- All transactions are protected by the 3D Secure protocol, which requires additional authentication from your issuing bank.
Accepted Payment Methods
- Credit and debit cards (Visa, Mastercard)
- Bizum
Buyer Protection
Service Guarantee
We are committed to providing the services contracted under the conditions described on our website. If for any reason we are unable to provide the service, we will offer you:
- An alternative date for the service.
- The option to choose another service of equal value.
- A full refund of the amount paid.
Right of Withdrawal
In accordance with current legislation, the client may cancel their booking according to our Cancellation Policy. For more information on refunds, please see our Refund Policy.
Customer Support
If you have any problems with your purchase or need assistance, you can contact us via:
- Email: bookings@wellnesscanarias.com
- Phone: +34 653 578 177
- WhatsApp: +34 653 578 177
Our team will respond to your enquiry within a maximum of 24 working hours.
Dispute Resolution
In case of dispute, the client may use the European Union's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Data Controller
Dragomed Galenos SL
CIF: B-38757464
Address: C/ El Durazno 2, 38400 Puerto de la Cruz, Santa Cruz de Tenerife
Email: bookings@wellnesscanarias.com